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Factores que influyen en la calidad del servicio a clientes. (caso: Chetumal, Quintana Roo)

dc.contributor.authorCervantes Jarquín, Elda Dalila
dc.date.accessioned2019-11-05T17:09:44Z
dc.date.available2019-11-05T17:09:44Z
dc.date.issued2017
dc.identifier.urihttp://hdl.handle.net/20.500.12249/1882
dc.description.abstractSe realiza un análisis de diversos factores que inciden en la calidad del servicio a clientes, se da a conocer la importancia y define los diferentes factores que inciden en la calidad de servicio a clientes en la ciudad de Chetumal, Quintana Roo.
dc.description.provenanceSubmitted by Daniel Adolfo Gutierrez Aguilar (daniel.adolfogutierrez1993@gmail.com) on 2019-07-29T18:28:53Z No. of bitstreams: 1 Monografìa Dalila Cervantes.pdf: 570393 bytes, checksum: e1f96fcb346706f0342e83eae442674e (MD5)
dc.description.provenanceRejected by Yeni Martin Cahum (yenimartin@uqroo.edu.mx), reason: REVISAR ITEM on 2019-08-29T16:31:05Z (GMT)
dc.description.provenanceSubmitted by Daniel Adolfo Gutierrez Aguilar (daniel.adolfogutierrez1993@gmail.com) on 2019-09-07T00:37:06Z No. of bitstreams: 1 Monografìa Dalila Cervantes.pdf: 570393 bytes, checksum: e1f96fcb346706f0342e83eae442674e (MD5)
dc.description.provenanceApproved for entry into archive by Yeni Martin Cahum (yenimartin@uqroo.edu.mx) on 2019-11-05T17:09:44Z (GMT) No. of bitstreams: 1 Monografìa Dalila Cervantes.pdf: 570393 bytes, checksum: e1f96fcb346706f0342e83eae442674e (MD5)
dc.description.provenanceMade available in DSpace on 2019-11-05T17:09:44Z (GMT). No. of bitstreams: 1 Monografìa Dalila Cervantes.pdf: 570393 bytes, checksum: e1f96fcb346706f0342e83eae442674e (MD5) Previous issue date: 2017
dc.formatpdf
dc.language.isospa
dc.publisherUniversidad de Quintana Roo
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0
dc.subjectServicios al cliente
dc.subject.classificationCIENCIAS SOCIALES::CIENCIAS ECONÓMICAS::ECONOMÍA GENERAL
dc.subject.lccHF5415.5
dc.titleFactores que influyen en la calidad del servicio a clientes. (caso: Chetumal, Quintana Roo)
dc.typeTrabajo de grado, licenciatura
dc.rights.accesopenAccess
dc.identificator5||53||5308
dc.audiencegeneralPublic
dc.divisionBiblioteca Unidad Académica Chetumal, Santiago Pacheco Cruz


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